Refund policy
At WOVÉ, we want you to love every step you take in our shoes. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
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Items must be unused, unworn, and in their original condition
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Items must be returned in the original packaging
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Proof of purchase (order confirmation) is required
Items that do not meet these conditions may not be eligible for a return.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refunds will be issued to your original payment method
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Processing time: 5–10 business days depending on your bank or payment provider
Shipping fees are non-refundable.
Exchanges
We currently do not offer direct exchanges.
If you need a different size or style, please:
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Return your original item
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Place a new order
Exchanges
We currently do not offer direct exchanges.
If you need a different size or style, please:
-
Return your original item
-
Place a new order
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at: wove2025.sale@gmail.com